About Us

Swift 7 Consultants is a results-driven consulting firm dedicated to helping businesses develop and strengthen their market presence. With a focus on strategic branding, marketing innovation, and client-centered solutions, we empower organizations to reach new levels of success. Our team values collaboration, creativity, and professional growth, offering a dynamic environment where ideas turn into results.

Job Description

We are seeking a Customer Support Specialist to join our team in Akron, OH. The ideal candidate will provide exceptional customer service, address client concerns promptly, and ensure customer satisfaction by handling inquiries in a professional and effective manner. This role is essential in maintaining client relationships and supporting the overall service goals of the company.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Troubleshoot and resolve client issues with accuracy and efficiency

• Document all customer interactions and maintain accurate records in the system

• Collaborate with internal teams to resolve technical or service-related concerns

• Follow up with clients to ensure their issues are fully resolved

• Maintain knowledge of company services, policies, and procedures

• Contribute to team goals and support service improvement initiatives

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or a related role

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• Problem-solving skills and attention to detail

• Proficient in Microsoft Office Suite and basic computer systems

• Positive attitude and willingness to learn

Benefits

• Competitive salary ($38,000 - $48,000 per year)

• Opportunities for professional growth and career advancement

• Skills development and training programs

• Supportive and collaborative team environment

• Full-time, stable position with clear responsibilities