About Us

Catch Vibe Voice is a dynamic event production and brand activation company based in Jersey City, NJ. We specialize in curating unforgettable experiences through live events, immersive environments, and strategic partnerships. With a focus on innovation, excellence, and execution, our team works closely with clients to bring their visions to life while leaving lasting impressions on audiences.

Job Description

We are seeking a Client Account Representative to join our growing team in Minneapolis. The ideal candidate will serve as the primary point of contact for clients, ensuring a smooth and successful experience from initial onboarding to ongoing support. This role requires excellent communication, problem-solving skills, and a strong customer-first mindset.

Responsibilities

• Manage a portfolio of client accounts, serving as the main contact for inquiries and updates

• Ensure timely communication and follow-up with clients to maintain satisfaction

• Collaborate with internal departments to deliver effective solutions and fulfill client requests

• Monitor project timelines and ensure deliverables meet quality and deadline expectations

• Track account performance and suggest improvements based on client needs

• Prepare regular reports on client status, project updates, and feedback

• Assist in identifying upsell opportunities and support client retention efforts

Qualifications

• Bachelor’s degree in Business, Communications, or a related field preferred

• Previous experience in client services, account management, or a related role (1–2 years minimum)

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• Ability to build and maintain long-term client relationships

• Proficient in Microsoft Office Suite and CRM systems

• Self-motivated with a proactive approach to problem-solving

Benefits

• Competitive salary: $41,000 - $45,000 per year

• Opportunities for professional growth and career advancement

• Supportive and collaborative team environment

• On-the-job training and skill development programs

• Paid time off and company holidays

• Health, dental, and vision insurance options available