About Us

Next Comms Talk is a Boston-based communications company dedicated to helping businesses improve their brand presence through strategic marketing, innovative messaging, and tailored communication solutions. With a focus on excellence and collaboration, we strive to deliver impactful results and long-term growth for our clients and our team members.

Job Description
Next Comms Talk is seeking a motivated and detail-oriented Call Center Representative to join our growing customer service team. As a key point of contact for our clients, you will handle inbound and outbound calls, respond to inquiries, and ensure every customer receives timely and accurate support.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally

• Make outbound calls to follow up on customer issues when needed

• Maintain accurate records of interactions and transactions

• Resolve customer complaints efficiently and escalate unresolved issues

• Provide product and service information clearly and effectively

• Meet or exceed performance targets and call quality standards

• Collaborate with other departments to improve customer satisfaction

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a call center or customer service environment

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced setting

• Basic computer proficiency and experience using CRM systems

Benefits

• Competitive annual salary between $42,000 and $52,000

• Opportunities for growth and professional development

• Supportive and team-oriented work environment

• On-the-job training to enhance communication and customer service skills

• Consistent full-time schedule with potential for career advancement