About Us

Chats Cloud Cover is a dynamic and customer-oriented company specializing in delivering top-tier services in cloud-based technology and customer support. We are dedicated to providing excellent experiences for both our clients and employees. As a growing company, we value hard work, integrity, and teamwork.

Job Description:
We are seeking an Account Representative to join our team in Louisville, KY. In this role, you will be responsible for managing and nurturing relationships with existing clients, ensuring their needs are met, and delivering exceptional service. As a key member of the team, you will act as a liaison between our clients and the internal teams to ensure seamless delivery of services.

Responsibilities:

• Manage and maintain client accounts, ensuring high levels of customer satisfaction.

• Build and nurture strong relationships with clients to understand their needs and objectives.

• Work closely with internal teams to deliver solutions that meet client expectations.

• Provide ongoing support and guidance to clients, addressing any concerns or issues promptly.

• Identify opportunities for upselling and cross-selling additional services.

• Prepare and deliver regular performance reports to clients.

• Collaborate with sales and marketing teams to ensure alignment with client goals.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).

• Minimum of 2 years of experience in account management or customer service.

• Strong communication and interpersonal skills.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Detail-oriented and results-driven.

• Proficiency in Microsoft Office Suite and CRM software.

Benefits:

• Competitive salary range ($49,000 - $60,000 per year).

• Opportunities for career growth and advancement.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Retirement savings plan with company match.

• Positive and collaborative work environment.

• Professional development opportunities.