About Us

At Hype Tier, we are dedicated to delivering premium customer experiences across various industries. Our mission is to provide outstanding service, support, and solutions that help our clients grow. We believe in building strong connections through professionalism, reliability, and a commitment to excellence. As we continue to expand, we are looking for passionate individuals who are ready to join a fast-paced and supportive team environment.

Job Description

We are seeking a Customer Service Representative to serve as the first point of contact for our customers. The ideal candidate will be responsible for managing inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner. This is a full-time position based in our Grand Rapids, MI office.

Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person

• Provide accurate information regarding products and services

• Resolve customer concerns and complaints efficiently

• Maintain detailed and organized customer records

• Collaborate with internal teams to ensure customer needs are met

• Follow up with customers to ensure satisfaction

• Adhere to company policies and quality standards

Qualifications

• High school diploma or equivalent (associate degree preferred)

• 1+ year of customer service or related experience

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Proficient in basic computer applications and data entry

• Professional demeanor and attention to detail

Benefits

• Competitive salary ($35,000 – $45,000 annually)

• Opportunities for professional growth and development

• Supportive and collaborative team culture

• Full-time, on-site position (Monday to Friday)

• Training provided to build essential customer service skills