About Us

Sharpcontra is a dynamic and forward-thinking company committed to delivering innovative strategies and impactful solutions across multiple industries. With a strong presence in the Austin market, we strive to push boundaries and foster a professional environment where creativity and strategy come together to drive success. At Sharpcontra, we value dedication, teamwork, and the constant pursuit of excellence.

Job Description

We are currently looking for a Data Entry Customer Service professional to join our growing team in Austin, TX. This role requires strong attention to detail, data accuracy, and the ability to assist customers efficiently via phone and email. You will play a key role in managing and updating company records while providing high-quality support to our clients.

Responsibilities

• Accurately enter and update customer and transaction data in internal systems

• Respond to customer inquiries via phone and email in a professional and timely manner

• Verify and cross-check data to ensure accuracy and completeness

• Maintain digital and physical filing systems

• Collaborate with internal departments to resolve customer issues

• Monitor and report data trends or recurring problems

• Handle sensitive information with confidentiality and professionalism

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in data entry and/or customer service roles

• Strong typing skills and knowledge of MS Office (especially Excel and Word)

• Excellent written and verbal communication skills

• Ability to multitask and meet deadlines

• Strong attention to detail and organizational skills

• Problem-solving mindset and willingness to learn

Benefits

• Competitive salary based on experience ($35,000 - $49,000 per year)

• Opportunities for professional growth and advancement

• Training and development programs to build new skills

• Supportive and collaborative team environment

• Full-time position with consistent schedule