About Us

At Nexmos Design, we are a dynamic and forward-thinking creative firm based in Orlando, FL. We specialize in delivering innovative design solutions that blend functionality with visual appeal. Our team thrives on collaboration, attention to detail, and a passion for transforming ideas into impactful results. As we grow, we are looking for dedicated professionals to join our mission of excellence and creativity.

Job Description

Nexmos Design is seeking a reliable and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for clients, providing assistance, resolving inquiries, and ensuring a positive customer experience throughout every interaction.

Responsibilities

• Handle incoming calls, emails, and customer inquiries in a professional and timely manner

• Provide accurate information regarding products, services, and project timelines

• Resolve customer complaints and follow up to ensure satisfaction

• Maintain records of customer interactions and transactions

• Collaborate with internal teams to ensure seamless service delivery

• Identify customer needs and recommend appropriate solutions

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a customer service or client support role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency with basic computer software (MS Office, email systems)

• Ability to manage multiple tasks and remain calm under pressure

Benefits

• Competitive salary ranging from $33,000 to $43,000 annually

• Opportunities for professional growth and career advancement

• Supportive and collaborative team environment

• Skills development and training programs

• Full-time, consistent schedule