About Us

Captura Hall is a dynamic marketing and branding agency dedicated to helping businesses stand out through strategic planning, innovative solutions, and impactful campaigns. With a passion for precision and creativity, we work closely with clients across various industries to deliver measurable results and lasting impressions.

Job Description

Captura Hall is currently seeking a dedicated and experienced Customer Support Manager to oversee our support operations in Miami, FL. The ideal candidate will lead a team of customer service representatives, implement efficient service strategies, and ensure a high level of customer satisfaction and operational excellence.

Responsibilities

• Manage and lead the customer support team to meet performance goals

• Develop and implement effective customer service procedures and policies

• Handle escalated customer issues and ensure timely resolution

• Monitor customer interactions to maintain high service standards

• Conduct training sessions and regular performance evaluations for support staff

• Analyze customer feedback and recommend improvements to internal processes

• Collaborate with other departments to streamline service operations and client satisfaction

Qualifications

• Proven experience in a customer support or customer service management role

• Strong leadership, communication, and interpersonal skills

• Ability to handle challenging situations with professionalism

• Familiarity with CRM systems and customer support tools

• Excellent problem-solving and decision-making abilities

• Bachelor's degree in Business Administration, Communications, or a related field preferred

Benefits

• Competitive salary: $65,000 - $75,000 per year

• Opportunities for career advancement and professional development

• Comprehensive training and ongoing support

• Positive, team-oriented work environment

• Full-time position with consistent schedule