Signal Tru Brand - About Us

At Signal Tru Brand, we pride ourselves on delivering high-quality services and innovative solutions to our clients. We are a company built on trust, integrity, and excellence. Our team is committed to maintaining the highest standards of service and providing unmatched support. As we continue to grow, we are looking for individuals who are passionate, motivated, and eager to be part of our success.

Job Position: Customer Support Specialist

We are looking for a passionate and dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring that customer satisfaction is always met. This role offers the opportunity for growth within our company while contributing to the success of Signal Tru Brand.

Job Description

As a Customer Support Specialist, you will act as the primary point of contact for our customers. You will respond to customer inquiries, assist with product-related questions, and offer solutions to any challenges that arise. Your role will be key in maintaining positive relationships with customers and ensuring they have a seamless experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Resolve product or service issues by clarifying the customer’s concerns and determining the root cause

• Provide accurate information about products and services

• Document all customer interactions and transactions in our database

• Escalate complex issues to higher-level support or management as needed

• Assist with customer feedback and product improvement suggestions

• Work closely with cross-functional teams to ensure customer satisfaction

• Maintain a high level of professionalism in all communications

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred

• Proven experience in customer service or a related field

• Strong communication skills, both written and verbal

• Ability to solve problems and think critically

• Proficiency in Microsoft Office Suite

• Ability to multitask and prioritize tasks effectively

• A positive attitude and a customer-first mindset

• Experience with CRM software a plus

Benefits

• Competitive salary ranging from $44,000 to $58,000 annually

• Opportunities for growth and career advancement

• Comprehensive healthcare benefits (medical, dental, and vision)

• Paid time off and holidays

• 401(k) retirement plan with company match

• Training and development programs to enhance your skills