About Us
Next Comms Talk is a forward-thinking communications firm based in New York, NY. We specialize in creating impactful strategies that help businesses connect with their audiences through innovative and targeted marketing approaches. Our mission is to empower brands with clear messaging and strong market positioning. As we continue to expand, we are looking for passionate individuals to join our dynamic team.

Job Description

We are currently seeking a professional and motivated Call Center Agent to join our customer service team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering top-tier service.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner

• Make outbound calls to follow up on customer concerns or provide updates

• Resolve customer complaints efficiently and accurately

• Document all customer interactions clearly and thoroughly in the system

• Meet individual and team performance goals

• Maintain up-to-date knowledge of company products and services

• Follow communication scripts and company procedures consistently

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a call center or customer service role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to handle high call volumes and remain calm under pressure

• Basic computer skills and familiarity with CRM systems

• Strong organizational and multitasking skills

Benefits

• Competitive salary ($40,000 - $50,000 annually)

• Opportunities for career growth and internal promotions

• Ongoing training and skill development

• Supportive and team-oriented work environment

• Paid time off and company holidays

• Health, dental, and vision insurance options