About Us:
Signal Tru Brand is a leading company committed to delivering innovative solutions and exceptional customer service. We specialize in providing high-quality products that meet the unique needs of our customers. At Signal Tru Brand, we pride ourselves on our strong company culture, dedication to professional development, and our focus on excellence in all we do. Join us and be part of a growing team that values collaboration, creativity, and continuous improvement.

Job Description:
Signal Tru Brand is seeking a dedicated and enthusiastic Customer Support Assistant to join our team. The ideal candidate will play a key role in ensuring that our customers receive the highest level of service, addressing inquiries and providing support across various channels. This is an excellent opportunity for someone who is looking to grow in a customer-facing role and build long-term relationships with clients.

Responsibilities:

• Provide excellent customer support via phone, email, and live chat.

• Resolve customer inquiries, complaints, and issues in a timely and professional manner.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure customer satisfaction and efficient problem resolution.

• Assist in the management of customer feedback and help identify areas for improvement.

• Stay informed about product offerings and updates to provide accurate information to customers.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• 1-2 years of experience in a customer service or support role.

• Strong communication skills, both written and verbal.

• Ability to handle customer complaints with professionalism and empathy.

• Proficient in using customer support software and Microsoft Office Suite.

• Strong attention to detail and organizational skills.

Benefits:

• Competitive salary with opportunities for advancement.

• Comprehensive benefits package including health, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for professional growth and skill development.

• Positive and inclusive work environment.