About Us

Catch Vibe Voice is a dynamic logistics and distribution company committed to efficient operations and customer satisfaction. We support a broad range of industries by providing reliable warehouse and inventory services, and we take pride in fostering a team-oriented environment where employees can thrive and grow.

Job Description

We are looking for a motivated and detail-oriented Customer Support Assistant to join our team in Jersey City, NJ. In this role, you will be the first point of contact for our clients, responsible for providing excellent customer service, resolving inquiries, and ensuring a smooth and positive experience. This is a great opportunity for individuals who enjoy helping others and are looking to build a long-term career in customer support.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve customer issues efficiently while maintaining a positive attitude

• Document interactions and track customer feedback using internal systems

• Collaborate with other departments to ensure customer satisfaction

• Assist with administrative tasks related to customer accounts

• Follow company policies and procedures to handle client concerns

Qualifications

• High school diploma or equivalent required; associate’s degree preferred

• Previous experience in a customer service or administrative role is an advantage

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and manage time effectively

• Proficiency with basic computer programs and customer support software

Benefits

• Competitive salary based on experience ($37,000 - $47,000 annually)

• Growth opportunities and career development support

• Ongoing training to enhance customer service and communication skills

• Friendly and professional work environment

• Full-time position with consistent hours