About Us

Every Word Code is a dynamic and innovative business solutions company committed to helping clients achieve long-term success through strategic communication, efficient operations, and client-centered services. We take pride in building strong relationships, delivering consistent value, and offering professional growth within a collaborative environment.

Job Description

We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas, MO. The ideal candidate will provide front-line support to clients, ensuring their questions and concerns are addressed in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude toward delivering exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems

• Identify and troubleshoot issues or concerns efficiently

• Maintain accurate records of customer interactions and transactions

• Escalate complex issues to appropriate departments when necessary

• Follow up with customers to ensure resolution and satisfaction

• Assist in improving support processes and documentation

• Collaborate with team members to maintain a consistent and high-quality customer experience

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus

• Previous experience in customer service or support preferred

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficiency in using customer service software and basic office tools

• Ability to handle a fast-paced environment and adapt to change

• Attention to detail and a customer-first mindset

Benefits

• Competitive salary ranging from $35,000 to $45,000 per year

• Opportunities for professional growth and career development

• Supportive and inclusive work environment

• Skills development through hands-on training and mentorship

• Full-time position with consistent hours and work-life balance