About Us

At Reboot Staff, we specialize in providing tailored workforce solutions that drive operational efficiency and long-term success for our clients. Our mission is to connect motivated professionals with roles that match their skills and career goals. We believe in building strong teams through integrity, innovation, and a commitment to professional growth.

Job Description
We are seeking a reliable and professional Customer Service Representative to join our team in New Orleans. The ideal candidate will be responsible for handling client inquiries, resolving issues, and providing excellent service with a focus on customer satisfaction. This role plays a key part in maintaining positive relationships with our clients and ensuring smooth communication.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a prompt and courteous manner

• Resolve product or service issues by clarifying the customer's concerns, determining the cause, and offering the best solution

• Maintain customer records by updating account information

• Provide accurate, valid, and complete information using the right methods and tools

• Follow up with clients to ensure satisfaction and resolution of issues

• Collaborate with internal departments to resolve more complex problems

• Identify opportunities to improve customer service processes

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or client-facing roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to remain calm and professional in challenging situations

• Basic computer proficiency and ability to learn CRM systems

Benefits

• Competitive salary: $36,000 – $46,000 per year

• Opportunities for career growth and professional development

• Supportive and team-oriented work environment

• Paid training and onboarding

• Health and wellness support programs