About Us

At Hype Tier, we are committed to delivering top-tier services that combine innovation, efficiency, and a client-centered approach. Our team is driven by integrity, professionalism, and a strong focus on excellence. We foster a collaborative work environment that supports career development and rewards dedication. Join us as we continue to expand and elevate our presence in the industry.

Job Description:
Hype Tier is seeking a reliable and detail-oriented Customer Support Assistant to join our team in Boston. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. This is a great opportunity for individuals who are organized, professional, and passionate about customer care.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Resolve customer complaints and provide appropriate solutions

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to follow up on customer needs and feedback

• Assist with processing orders, forms, applications, and requests

• Identify and escalate priority issues when necessary

• Support the improvement of service procedures and standards

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or administrative support is an advantage

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Proficient in Microsoft Office and basic computer applications

• Ability to remain calm and professional in challenging situations

Benefits:

• Competitive salary: $49,000 - $53,000 per year

• Opportunities for career growth and development

• Supportive and team-focused work environment

• Skills development through ongoing training and mentorship

• Full-time position with consistent weekday schedule