Chats Cloud Cover – About Us
At Chats Cloud Cover, we are committed to delivering reliable, high-quality customer support solutions for businesses across various industries. Our mission is to create seamless communication experiences through efficient call center operations, professional service, and a people-first approach. We take pride in fostering a work environment where employees feel valued, supported, and motivated to grow.

Job Description
We are currently seeking a motivated and detail-oriented Client Account Representative to join our growing team in Chicago, IL. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency, professionalism, and personalized support. This position requires strong communication skills, attention to detail, and a customer-first mindset.

Responsibilities

• Serve as the main liaison between the company and assigned client accounts

• Manage client inquiries and resolve issues in a timely and effective manner

• Monitor account performance and ensure client expectations are consistently met

• Maintain up-to-date records of client interactions and activity in internal systems

• Collaborate with internal teams to implement client feedback and ensure service quality

• Identify potential growth opportunities within existing accounts

• Prepare reports and updates for client review meetings

Qualifications

• Strong interpersonal and communication skills (both written and verbal)

• Ability to multitask and manage priorities in a fast-paced environment

• Excellent problem-solving skills and attention to detail

• Previous experience in customer service, account management, or a related field is preferred

• Proficiency in Microsoft Office Suite and basic CRM systems

• A proactive and collaborative mindset

Benefits

• Competitive salary ($44,000 – $60,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Ongoing training and skill development

• Paid time off and company holidays

• Health and wellness programs