About Us
At Sonar Spark, we specialize in innovative marketing solutions that help brands connect more deeply with their audiences. Based in Kansas City, MO, we are committed to delivering measurable results for our clients through strategic planning, creative execution, and a collaborative approach. We are a dynamic and fast-paced company where ideas are valued, and growth is encouraged.

Job Description

Sonar Spark is seeking a motivated and detail-oriented Customer Service Representative to join our Kansas City team. This role involves interacting with customers to provide product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, reliable, and thrives in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Resolve product or service problems by clarifying the customer’s issue and determining the best solution

• Process orders, forms, and requests accurately

• Maintain detailed records of customer interactions and transactions

• Collaborate with other departments to ensure customer satisfaction

• Follow communication procedures and guidelines

Qualifications

• High school diploma or equivalent; additional education or training is a plus

• Previous experience in customer service or a related field preferred

• Strong communication and problem-solving skills

• Ability to multitask and stay organized in a dynamic environment

• Proficiency with basic computer systems and CRM tools

Benefits

• Competitive salary based on experience ($34,000 - $44,000 per year)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Comprehensive training provided

• Full-time position with consistent hours