About Us

At Captura Hall, we are committed to creating memorable experiences through exceptional event planning and execution. Based in the vibrant heart of Miami, we specialize in organizing high-impact corporate functions, private events, and industry gatherings that leave a lasting impression. Our team values creativity, precision, and a passion for hospitality, and we strive to deliver excellence in every detail.

Job Description

We are currently seeking a Customer Support Assistant to join our growing team. The ideal candidate will serve as a key point of contact for clients, ensuring that all inquiries are handled efficiently and professionally. This role requires excellent communication skills, attention to detail, and a strong commitment to delivering outstanding service.

Responsibilities

• Handle incoming calls, emails, and customer inquiries in a timely and professional manner

• Provide accurate information regarding products, services, and processes

• Assist in resolving customer issues and complaints with a positive and solutions-oriented approach

• Document customer interactions and maintain detailed records

• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction

• Identify opportunities for improving support processes and contribute to team development

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus

• Prior experience in customer service or administrative support preferred

• Strong verbal and written communication skills

• Ability to multitask and remain organized under pressure

• Proficiency in Microsoft Office and customer service software

• Professional and courteous attitude at all times

Benefits

• Competitive salary ($39,000 – $43,000 per year)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Paid time off and holidays

• On-site training and continuous learning