About Us

Chats Cloud Cover is a fast-growing communication solutions provider focused on delivering secure, scalable, and personalized cloud-based services to businesses across the U.S. Our mission is to simplify and enhance how companies connect with their clients, offering dependable and innovative support at every stage. We believe in building long-term partnerships through excellent service, adaptability, and a people-first approach.

Job Description

We are currently seeking a highly motivated Entry Level Customer Service Assistant to join our growing team in Columbus, OH. In this role, you will serve as the first point of contact for customers, providing timely and accurate responses to inquiries while maintaining a professional and friendly attitude. This is an excellent opportunity for individuals who are eager to start their careers in a supportive and fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and courteous manner

• Provide accurate information about products, services, and company policies

• Assist with resolving customer concerns and escalate issues when necessary

• Maintain detailed and accurate records of customer interactions

• Work closely with team members to ensure a smooth and consistent customer experience

• Follow company procedures and guidelines for effective service delivery

• Support administrative tasks related to customer service operations

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work both independently and in a team-oriented environment

• Basic computer proficiency and ability to quickly learn internal systems

• Positive attitude and strong work ethic

Benefits

• Competitive salary ranging from $44,000 to $50,000 annually

• Opportunities for professional development and career advancement

• Comprehensive training and support from experienced team leaders

• Collaborative work environment focused on personal and team growth

• Paid time off and company-recognized holidays