About Us
Blue Print Out is a dynamic and fast-growing company dedicated to delivering innovative marketing solutions for businesses of all sizes. Based in Cincinnati, OH, our mission is to help brands connect with their audiences through strategic planning, creative campaigns, and measurable results. We are committed to fostering a collaborative and results-driven work environment where every team member has the opportunity to grow and succeed.

Job Description

We are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Cincinnati. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction through every interaction. This role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide accurate information about products, services, and company policies

• Resolve customer complaints and issues effectively, ensuring customer satisfaction

• Maintain detailed records of customer interactions and feedback

• Collaborate with internal departments to address customer concerns

• Monitor customer service metrics and report recurring issues

• Assist in the development of customer support resources and FAQs

Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in a customer service or support role is a plus

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Proficiency in basic computer applications and CRM systems

• Friendly, patient, and professional demeanor

Benefits

• Competitive annual salary ($40,000–$45,000)

• Opportunities for professional growth and internal advancement

• Supportive team environment

• Skills development and training programs

• Full-time, stable schedule with consistent hours