About Us:

At Sociaxe, we are a dynamic and growing company committed to delivering exceptional service and value to our customers. We believe in fostering a supportive and inclusive work environment where every employee has the opportunity to thrive. If you are passionate about customer service and are looking for a role that offers growth potential, we would love to hear from you.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Dallas, TX team. The ideal candidate will be responsible for managing customer interactions, resolving inquiries, and ensuring a smooth customer experience from start to finish. This position requires strong communication skills, the ability to work efficiently in a fast-paced environment, and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or in person in a professional and timely manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues and complaints with a problem-solving mindset

• Maintain records of customer interactions and transactions

• Collaborate with internal departments to address customer needs

• Follow up with customers to ensure satisfaction and build lasting relationships

• Meet individual and team performance goals

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus

• Previous experience in a customer service or administrative role preferred

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Proficiency with basic computer software and CRM systems

• Ability to multitask and manage time effectively

Benefits

• Competitive salary between $34,000 and $43,000 annually

• Opportunities for career growth and internal advancement

• On-the-job training and skill development programs

• Supportive and team-oriented work environment

• Consistent schedule and work-life balance