About Us
Swift 7 Consultants is a leading logistics and supply chain management company committed to delivering top-tier services and solutions. We pride ourselves on our customer-first approach, and we are constantly striving to improve our processes to ensure the highest quality of service. Our team thrives in a collaborative and dynamic environment, and we are always looking for dedicated individuals to join us in supporting our growing operations.

Job Description

Swift 7 Consultants is currently seeking a motivated and customer-focused Customer Service Representative to join our team in Raleigh, NC. This role involves interacting with clients, resolving inquiries, and ensuring a positive customer experience through clear communication and timely assistance.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and courteous manner

• Handle complaints and provide appropriate solutions within company guidelines

• Maintain up-to-date knowledge of company services and policies

• Process customer requests, updates, and account changes accurately

• Document customer interactions and maintain detailed records

• Collaborate with other departments to ensure customer satisfaction

• Identify and escalate priority issues when necessary

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Previous experience in customer service or related field is a plus

• Excellent communication and interpersonal skills

• Ability to work efficiently both independently and as part of a team

• Strong problem-solving skills and attention to detail

• Proficient in using basic computer applications and office systems

Benefits

• Competitive salary based on experience

• Opportunities for professional growth and career advancement

• Supportive and team-oriented work environment

• Ongoing training and development

• Paid time off and holidays