About Us
At Every Word Code, we specialize in innovative digital solutions tailored to meet the evolving needs of businesses. From customized software to streamlined support services, our mission is to deliver excellence through code and customer experience. With a growing team of professionals and a focus on continuous improvement, we take pride in creating a supportive and goal-oriented work environment.

Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas City. This role involves providing exceptional support to our clients by answering inquiries, resolving issues, and maintaining strong client relationships. The ideal candidate is organized, communicative, and committed to delivering top-tier customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Assist clients with product-related questions and technical issues

• Maintain accurate records of customer interactions and updates

• Collaborate with internal teams to resolve complex cases

• Follow up with clients to ensure satisfaction and issue resolution

• Provide feedback to help improve support processes

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

• 1+ year of experience in a customer service or support role

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Proficient with basic computer applications and support software

• Ability to work independently and as part of a team

Benefits

• Competitive salary between $36,000 and $43,000 per year

• Opportunities for career growth and internal advancement

• Training and development programs to enhance your skills

• Supportive team environment with clear goals and expectations

• Paid time off and holiday benefits