About Us
At Nexmos Design, we are a leading design and technology company committed to delivering innovative solutions that transform businesses. Our team thrives on creativity, collaboration, and pushing the boundaries of design to help our clients stand out in a fast-paced digital world. Join us and be part of a company that fosters growth, development, and a dynamic work environment.

Job Description
We are looking for a dedicated Call Center Agent to join our team in Columbus, OH. The ideal candidate will be responsible for managing customer inquiries, providing exceptional service, and resolving issues in a timely and professional manner. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are eager to contribute to our company's success.

Responsibilities

• Handle inbound and outbound customer calls professionally.

• Provide accurate information about products and services.

• Address customer concerns and resolve issues effectively.

• Maintain detailed records of customer interactions.

• Ensure high levels of customer satisfaction.

• Collaborate with other departments to ensure smooth operations.

• Meet and exceed performance targets and KPIs.

Qualifications

• High school diploma or equivalent required.

• Previous experience in a call center or customer service role is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Comfortable working in a fast-paced environment.

Benefits

• Competitive salary with performance-based bonuses.

• Opportunities for growth and career advancement within the company.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off and holidays.

• A supportive and inclusive team culture.