About Us

Messa Sync is a dynamic and results-driven marketing firm specializing in innovative strategies that help businesses grow and establish a strong market presence. Our team is composed of dedicated professionals who thrive in a collaborative and fast-paced environment. We prioritize professional development and offer opportunities for career advancement.

Job Description:

We are seeking a motivated and enthusiastic Call Center Agent to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and addressing inquiries in a professional and friendly manner. You will assist in managing customer concerns, resolving issues, and ensuring a positive experience for each client.

Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Provide accurate information regarding products and services.

• Resolve customer complaints and issues effectively, ensuring customer satisfaction.

• Maintain detailed records of customer interactions, transactions, and feedback.

• Collaborate with team members to meet performance targets and quality standards.

• Process orders, forms, applications, and requests as needed.

• Stay updated on product knowledge and industry trends to provide the best service possible.

Skills and Qualifications:

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and handle a high volume of calls.

• Comfortable with working in a fast-paced environment.

• Previous experience in customer service or call center is a plus but not required

Benefits:

• Competitive salary range ($37,000 - $47,000 per year).

• Opportunities for career growth and advancement within the company.

• Health and dental insurance options.

• Paid time off and holidays.

• Positive work culture and team-oriented environment.