About Us

Messa Sync is a dynamic and results-driven marketing firm specializing in innovative strategies that help businesses grow and establish a strong market presence. Our team is composed of dedicated professionals who thrive in a collaborative and fast-paced environment. We prioritize professional development and offer opportunities for career advancement.

Job Description

We are looking for a highly motivated Customer Service Representative to join our team in Los Angeles, CA. The ideal candidate will be responsible for handling customer inquiries, providing information about our products and services, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Assist customers by answering inquiries via phone and email

• Provide accurate information about products, services, and policies

• Process orders, returns, and exchanges efficiently

• Handle customer complaints and escalate issues when necessary

• Maintain detailed and accurate customer records

• Collaborate with team members to improve customer service processes

• Meet performance metrics related to response time and customer satisfaction

Skills & Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• Previous experience in customer service, call centers, or related fields is a plus

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficiency in using customer service software and Microsoft Office Suite

• Strong work ethic and a customer-first approach

Benefits

• Competitive salary based on experience

• Opportunities for growth and career development

• Supportive and professional work environment

• Comprehensive training to ensure success in the role