About Us
At Reboot Staff, we are a forward-thinking company dedicated to enhancing business performance through strategic communication and effective operations. Our goal is to support our clients in optimizing their workflows while fostering a dynamic work environment for our team. We are committed to providing our employees with the tools and opportunities for growth within a collaborative and innovative company culture. Join us as we continue to grow and evolve.

Job Description:

We are seeking a highly organized and enthusiastic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, troubleshooting issues, and ensuring a positive experience with our services. You will play a key part in maintaining customer satisfaction and contributing to the growth of the company.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Troubleshoot and resolve customer issues related to our services.

• Maintain accurate customer records and document interactions.

• Provide product information, guidance, and follow-up on customer requests.

• Collaborate with other departments to ensure customer issues are resolved efficiently.

• Assist in improving customer support processes and contribute to the development of FAQs or help guides.

Skills Required:

• Strong verbal and written communication skills.

• Ability to handle customer inquiries and resolve issues with patience and professionalism.

• Good problem-solving skills and attention to detail.

• Proficiency in Microsoft Office and other customer support software.

• Excellent organizational skills and ability to prioritize tasks.

• Prior experience in customer support or a related field is a plus.

Benefits:

• Competitive salary between $39,000 - $47,000 per year.

• Opportunities for growth and career advancement within the company.

• Health, dental, and vision insurance.

• Paid time off (PTO) and holidays.

• A dynamic and supportive work environment.

• On-the-job training and development programs.