About Us:
Story Lane Box is a creative and innovative company specializing in curating unique experiences and events that bring people together. Our mission is to craft memorable moments through exceptional planning and execution. We believe in fostering a collaborative and dynamic work environment where creativity, efficiency, and passion drive success

Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. This role involves assisting customers with inquiries, processing orders, and ensuring overall customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to provide exceptional service in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions

• Assist with order processing, tracking, and issue resolution

• Maintain accurate records of customer interactions and transactions

• Provide product information and support customers in their purchasing decisions

• Work collaboratively with internal teams to ensure customer needs are met

• Identify and escalate complex issues to the appropriate department

• Support administrative tasks related to customer service operations

• Continuously seek opportunities to improve customer experience

Skills & Qualifications:

• Previous experience in customer service, retail, or administrative roles preferred

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Ability to handle customer concerns with professionalism and patience

• Proficiency in Microsoft Office Suite and customer support software

• High level of attention to detail and organizational skills

• High school diploma or equivalent required

Benefits:

• Competitive salary

• Opportunities for professional growth and career advancement

• Paid time off and holidays

• Supportive and team-oriented work environment

• Employee discounts on company products