About Us:
Catch Vibe Voice is a dynamic and innovative company dedicated to delivering top-tier branding and marketing solutions. We specialize in helping businesses establish a strong brand identity and create impactful marketing strategies. Our team is committed to creativity, excellence, and providing results-driven solutions that drive success for our clients.

Job Description:
We are seeking a detail-oriented and customer-driven Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels

• Assist customers with product or service-related issues, providing timely and effective solutions

• Maintain accurate customer records and document interactions

• Work closely with other departments to ensure customer satisfaction

• Process orders, returns, and account updates as needed

• Identify customer needs and provide appropriate guidance or recommendations

• Follow company policies and procedures to handle customer concerns professionally

• Support team operations by assisting with administrative tasks when necessary

Skills & Qualifications:

• Previous experience in customer service, support, or a related role preferred

• Strong verbal and written communication skills

• Excellent problem-solving and conflict-resolution abilities

• Ability to multitask and work efficiently in a fast-paced environment

• Proficiency in Microsoft Office and customer support software

• High level of attention to detail and organizational skills

• Positive attitude and ability to work well in a team

• High school diploma or equivalent required

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Comprehensive training and ongoing support

• Health and wellness benefits

• Paid time off and holidays

• Supportive and team-oriented work environment