About Us:
Sociaxe is a leading company specializing in event planning and management, dedicated to creating impactful and seamless experiences for clients across various industries. Our team is committed to excellence, innovation, and attention to detail, ensuring that every event we organize meets the highest standards. At Sociaxe, we value collaboration, professional growth, and a results-driven approach to success.

Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels

• Provide accurate information about products, services, and company policies

• Assist customers in troubleshooting and resolving issues efficiently

• Maintain customer records and update relevant databases

• Process orders, returns, and service requests as needed

• Collaborate with internal teams to ensure timely issue resolution

• Identify common customer concerns and suggest improvements to processes

• Follow company guidelines to deliver a professional and positive customer experience

Skills & Qualifications:

• Previous experience in customer service, administrative support, or a related field

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Ability to manage multiple tasks efficiently and work under pressure

• Proficiency in Microsoft Office Suite and customer service software

• High attention to detail and ability to follow established procedures

• A positive and professional attitude

• High school diploma or equivalent required; additional certifications in customer service are a plus

Benefits:

• Competitive salary

• Opportunities for career growth and development

• Health and wellness benefits

• Paid time off and holidays

• Supportive and collaborative work environment