About Us:
SharpContra is a professional services company dedicated to providing innovative solutions and exceptional customer support. We take pride in fostering a dynamic work environment where employees can thrive and grow. Our commitment to efficiency, professionalism, and client satisfaction drives our success and sets us apart in the industry.

Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering high-quality service.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions

• Provide accurate information about products and services

• Resolve customer complaints and issues in a professional and efficient manner

• Maintain records of customer interactions and transactions

• Assist with order processing, billing inquiries, and account management

• Collaborate with internal teams to improve customer experience and operational processes

• Identify customer needs and offer appropriate solutions or recommendations

• Follow company policies and procedures to ensure consistency in service delivery

Skills & Qualifications:

• Previous experience in customer service or a related field preferred

• Strong verbal and written communication skills

• Ability to multitask and handle high-pressure situations effectively

• Problem-solving skills with a customer-first mindset

• Proficiency in Microsoft Office and customer management systems

• Strong organizational and time-management abilities

• High school diploma or equivalent required; additional certifications in customer service are a plus

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Health and wellness benefits

• Paid time off and holidays

• Supportive and team-oriented work environment