About Us:
Sonar Spark is a forward-thinking company dedicated to delivering cutting-edge solutions that drive business success. We specialize in helping companies enhance their market presence and operational efficiency. Our team is passionate about innovation, strategic growth, and delivering exceptional results. At Sonar Spark, we believe in fostering a collaborative and growth-oriented environment where every team member has the opportunity to excel.

Job Description:
We are seeking a motivated and customer-focused Entry Level Customer Service Assistant to join our team. In this role, you will provide exceptional support to customers, ensuring their inquiries are handled efficiently and professionally. This is an excellent opportunity for individuals looking to build a career in customer service and grow within the company.

Responsibilities:

• Assist customers by providing accurate information and resolving inquiries

• Process orders, returns, and exchanges efficiently

• Maintain records of customer interactions and transactions

• Collaborate with internal teams to ensure customer satisfaction

• Handle administrative tasks related to customer service operations

• Identify and report common customer concerns for process improvements

• Maintain a professional and positive attitude in all customer interactions

Skills & Qualifications:

• Strong communication and interpersonal skills

• Ability to handle customer interactions with professionalism and patience

• Detail-oriented with strong problem-solving abilities

• Basic proficiency in Microsoft Office and customer service software

• Ability to work in a fast-paced environment and adapt to changing situations

• High school diploma or equivalent required

Benefits:

• Competitive salary

• Opportunities for career growth and advancement

• Comprehensive training and development programs

• Paid time off and holidays

• Supportive and team-oriented work environment