About Us:
Sonar Spark is a forward-thinking company dedicated to delivering innovative business solutions that drive efficiency and success. Our team is built on a foundation of collaboration, professionalism, and a commitment to excellence. We foster an environment where employees can grow, develop new skills, and contribute to meaningful projects that make a real impact.

Job Description:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities:

• Handle customer inquiries via phone, email, and in-person interactions
• Provide accurate information and solutions to customer concerns
• Process orders, returns, and account updates efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to improve customer satisfaction
• Follow company policies and procedures to resolve issues effectively
• Assist in identifying opportunities to enhance customer experience
• Perform administrative tasks related to customer service as needed

Skills & Qualifications:

• Previous experience in customer service or a related role preferred
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Problem-solving skills with a proactive approach to customer needs
• Proficiency in Microsoft Office and customer management software
• High level of attention to detail and accuracy
• High school diploma or equivalent required; additional education is a plus

Benefits:

• Competitive salary
• Opportunities for career growth and advancement
• Health and wellness benefits
• Paid time off and holidays
• Supportive and team-oriented work environment