About Us:
Nexmos Design is a forward-thinking company focused on providing exceptional design solutions for clients across various industries. Our team is committed to delivering high-quality services that exceed client expectations. At Nexmos Design, we foster a collaborative environment that encourages innovation, growth, and continuous improvement. Join our team and be a part of a company that values creativity and customer satisfaction.

Job Description:
We are seeking a dedicated and professional Customer Support Assistant to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will assist with inquiries, troubleshoot issues, and ensure a seamless customer experience. The ideal candidate will be passionate about helping others and possess strong communication skills.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat
• Provide accurate product and service information to customers
• Troubleshoot customer issues and provide solutions in a timely manner
• Process customer orders, returns, and exchanges
• Maintain and update customer records in the database
• Assist with administrative tasks as needed
• Ensure high levels of customer satisfaction by delivering quality service
• Collaborate with other departments to resolve customer concerns

Skills & Qualifications:

• Proven experience in customer service or a similar role
• Strong communication and problem-solving skills
• Ability to remain calm and professional in challenging situations
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office and CRM systems
• A positive and proactive attitude
• High school diploma or equivalent required; additional qualifications in customer service preferred

Benefits:

• Competitive salary
• Opportunities for career growth and advancement
• Health and wellness benefits
• Paid time off and holidays
• Supportive and collaborative work environment