About Us:
Messa Sync is a leading company focused on delivering innovative solutions that help businesses optimize their marketing strategies and increase their market presence. We are dedicated to providing exceptional service while fostering an inclusive and growth-oriented work environment. As we continue to expand, we are looking for a talented and driven Marketing Assistant to join our dynamic team.

Job Description:
We are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring that they receive the highest level of service. This is a fantastic opportunity for someone who is passionate about helping others and wants to make a positive impact in a fast-paced environment.

Responsibilities:

• Handle customer inquiries via phone, email, or in person in a professional and timely manner
• Provide accurate product and service information to customers
• Resolve customer issues and complaints efficiently and effectively
• Maintain detailed records of customer interactions and transactions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction and provide additional support if needed
• Collaborate with other team members to improve customer service processes
• Perform other administrative duties as assigned

Skills & Qualifications:

• Previous experience in customer service or a similar role
• Strong communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and time-management skills
• High school diploma or equivalent required; further education or certification in customer service is a plus

Benefits:

• Competitive salary
• Opportunities for career growth and development
• Health and wellness benefits
• Paid time off and holidays
• Supportive and collaborative work environment