About Us:
Captura Hall is a premier event planning company dedicated to delivering exceptional experiences for every occasion. We specialize in organizing and managing events that leave a lasting impact. Our team is committed to creativity, innovation, and precision, ensuring that each event is executed seamlessly. We offer a dynamic work environment with ample opportunities for growth and development.

Job Description:
We are looking for a dedicated and professional Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience with our services. You will work closely with other departments to provide timely and effective solutions that meet customer needs and enhance satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues by providing effective solutions
• Maintain a high level of product and service knowledge to assist customers accurately
• Document customer interactions and ensure proper follow-up when necessary
• Assist in managing customer accounts and processing requests
• Collaborate with team members and other departments to improve customer satisfaction
• Help streamline processes and suggest improvements to enhance service efficiency
• Provide feedback and report trends in customer issues to management

Skills & Qualifications:

• Previous experience in customer service or support role preferred
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and prioritize effectively
• Excellent interpersonal skills and a friendly, professional demeanor
• Proficient in Microsoft Office Suite and customer support software
• Detail-oriented and able to manage customer inquiries with accuracy
• Ability to work independently and as part of a team
• High school diploma or equivalent required; additional qualifications in customer service or communication preferred

Benefits:

• Competitive salary
• Opportunities for career growth and professional development
• Health and wellness benefits
• Paid time off and holidays
• A supportive and team-oriented work environment