About Us

At Hype Tier, we are a dynamic and fast-growing company dedicated to delivering exceptional customer service and high-quality products. We pride ourselves on fostering a positive and inclusive work environment where every team member can thrive. As we expand, we are seeking motivated and enthusiastic individuals to join our team and help us continue providing the best experiences for our customers.

Job Description:
As a Customer Support Assistant at Hype Tier, you will play a key role in ensuring customer satisfaction by assisting with inquiries, troubleshooting issues, and providing solutions in a timely manner. You will be the first point of contact for customers, helping to resolve issues and guide them through our services.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a professional and efficient manner.
• Process customer orders and handle returns and exchanges.
• Maintain up-to-date knowledge of products and services.
• Ensure customer satisfaction by providing excellent service.
• Document and track customer feedback and resolve complaints.
• Collaborate with other departments to resolve complex issues.

Skills:

• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Customer-focused attitude.
• Proficient in Microsoft Office Suite and basic customer support tools.

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and supportive work environment.