About Us

Chats Cloud Cover is a growing company dedicated to providing efficient and innovative business solutions. Our team values professionalism, reliability, and a strong commitment to excellence. We strive to create a collaborative work environment that fosters growth and continuous improvement.

Job Description

Chats Cloud Cover is looking for a detail-oriented and customer-focused Customer Support Assistant to join our team in Louisville, KY. The ideal candidate will assist customers by providing accurate information, resolving inquiries efficiently, and maintaining a high level of professionalism.

Responsibilities

• Respond to customer inquiries via email and live chat in a timely and professional manner
• Provide accurate information regarding products and services
• Troubleshoot customer issues and escalate when necessary
• Maintain clear and organized records of customer interactions
• Collaborate with internal teams to improve customer experience
• Assist in developing and refining support procedures to enhance efficiency
• Ensure customer satisfaction by delivering quality service and solutions

Skills and Qualifications

• Strong written and verbal communication skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Problem-solving mindset with attention to detail
• Experience in customer service or a similar role is preferred
• Proficiency in using support software and CRM systems is a plus
• Ability to work independently while maintaining team collaboration

Benefits

• Competitive salary
• Opportunities for growth and career development
• Supportive and dynamic work environment
• Ongoing training to enhance professional skills

If you are a motivated individual with a passion for customer service, we encourage you to apply and become part of our team at Chats Cloud Cover.