About Us

Hype Tier is a dynamic and customer-focused company committed to delivering exceptional service through innovative solutions. We prioritize professionalism, efficiency, and client satisfaction in every interaction. Our team thrives in a fast-paced environment where growth and career development are key aspects of our company culture.

Job Description

Hype Tier is looking for a dedicated Customer Support Assistant to join our team in Boston, MA. The ideal candidate will be responsible for handling customer inquiries, providing solutions, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner
• Resolve customer issues by providing accurate information and effective solutions
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure customer concerns are addressed efficiently
• Process customer requests and provide updates as necessary
• Assist with administrative tasks related to customer service operations
• Identify areas for improvement in customer support processes and contribute to their enhancement

Skills and Qualifications

• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to manage multiple tasks while maintaining accuracy and efficiency
• Proficiency in using customer service software and Microsoft Office Suite
• Previous experience in customer support or a related field is preferred
• Ability to work independently and as part of a team
• Strong organizational and time-management skills

Benefits

• Competitive salary based on experience
• Opportunities for professional growth and career development
• Supportive and collaborative work environment
• Paid time off and comprehensive benefits package
• Training and development programs to enhance skills

If you are passionate about delivering excellent customer service and want to grow in a professional and supportive environment, we encourage you to apply.