About Us

Signal Tru Brand is a customer-focused company dedicated to providing high-quality services and solutions tailored to our clients' needs. We prioritize excellence, innovation, and professionalism in every interaction. Our team is committed to delivering exceptional service and fostering a positive work environment that encourages career growth and development.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Birmingham, AL. The ideal candidate will handle customer inquiries, provide product and service information, and resolve any issues efficiently and professionally. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer experiences.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information about products and services.
• Resolve customer issues efficiently and ensure customer satisfaction.
• Maintain detailed and organized customer records.
• Collaborate with other departments to address customer concerns.
• Process orders, returns, and account updates as needed.
• Follow company policies and procedures to ensure high-quality service.

Skills and Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer service or a related field is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in Microsoft Office and other customer service software.
• Strong organizational skills and ability to meet deadlines.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional growth and career advancement.
• Supportive and dynamic work environment.
• Paid training and ongoing development programs.
• Health and wellness benefits package.

If you are a motivated individual with a passion for customer service, we encourage you to apply and become part of our growing team at Signal Tru Brand.