Customer Service Assistant
- Full-time
Company Description
About Us
Every Word Code is a results-driven company specializing in innovative marketing and branding solutions. Our mission is to help businesses establish a strong presence through strategic communication, creative campaigns, and data-driven insights. We value collaboration, adaptability, and continuous improvement to deliver exceptional results for our clients.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team in Birmingham, AL. This role involves assisting customers with inquiries, providing accurate information, and ensuring high-quality service. The ideal candidate will have strong communication skills and the ability to handle customer interactions with professionalism and efficiency.
Responsibilities
- Respond to customer inquiries via phone and email, ensuring timely and accurate assistance.
- Provide information about products and services while maintaining a high standard of customer service.
- Resolve customer issues efficiently and escalate complex cases when necessary.
- Maintain records of customer interactions and transactions for accuracy and follow-up.
- Collaborate with internal teams to improve customer experience and service processes.
- Assist in administrative tasks related to customer support operations.
Qualifications
Skills & Qualifications
- Strong verbal and written communication skills.
- Ability to handle customer concerns professionally and efficiently.
- Attention to detail and strong problem-solving abilities.
- Proficiency in Microsoft Office Suite and basic CRM systems.
- Prior experience in customer service or administrative support is preferred but not required.
Additional Information
Benefits
- Competitive salary within the range of $41,000 - $45,000 per year.
- Growth opportunities within the company.
- Supportive and collaborative work environment.
- Professional development and training programs.
If you are looking for an opportunity to build a career in customer service within a company that values innovation and excellence, we encourage you to apply.