About Us

Story Lane Box is dedicated to delivering unique and high-quality subscription boxes that inspire creativity and discovery. We take pride in providing exceptional customer experiences by ensuring seamless interactions and top-tier support. Our team values innovation, collaboration, and a commitment to excellence.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Phoenix, AZ. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a problem-solving mindset.

Responsibilities

• Respond to customer inquiries via email and phone in a timely and professional manner.
• Assist customers with order issues, product information, and subscription management.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to ensure seamless support and issue resolution.
• Identify customer concerns and provide solutions to enhance their experience.
• Process refunds, exchanges, and order adjustments as needed.
• Follow company guidelines and policies to ensure a high standard of service.

Skills & Qualifications

• Previous experience in customer support, call centers, or administrative roles preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks efficiently and work in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Proficiency in Microsoft Office and CRM software is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive salary based on experience.
• Growth opportunities within the company.
• Supportive and collaborative work environment.
• Paid training and ongoing professional development.
• Employee discounts on Story Lane Box products.

If you are passionate about providing excellent customer service and want to be part of a growing company, apply today!