About Us

Nexmos Design is a leading company specializing in innovative design solutions tailored to meet the needs of businesses across various industries. We pride ourselves on delivering high-quality services while fostering a collaborative and professional work environment.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for assisting clients with inquiries, troubleshooting issues, and ensuring a seamless customer experience. This role requires excellent communication skills and the ability to provide professional support to our valued clients.

Responsibilities

• Handle customer inquiries via email and phone, providing timely and accurate responses.
• Assist clients with product-related questions, troubleshooting, and general support.
• Maintain and update customer records in the database.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Identify opportunities to improve customer satisfaction and retention.
• Ensure all support requests are addressed professionally and effectively.

Skills & Qualifications

• Previous experience in customer service or support is preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and CRM software is a plus.
• Problem-solving mindset with attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.

Benefits

• Competitive salary within the range of $44,000 - $47,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Comprehensive training to enhance skills and industry knowledge.

If you are passionate about customer service and enjoy working in a dynamic environment, we encourage you to apply for this opportunity.