About Us
At Story Lane Box, we specialize in creating innovative solutions for businesses looking to elevate their marketing efforts. With a focus on customer-centric strategies and creative campaigns, we’re dedicated to helping our clients tell their stories in the most impactful way. We’re seeking a motivated and detail-oriented Marketing Assistant to join our growing team.

Job Description:
We are looking for a Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a vital role in ensuring our customers' needs are met with efficiency and professionalism. You will be the first point of contact for customer inquiries, addressing concerns, and providing support in a timely manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Assist in resolving customer issues, complaints, and questions
• Process orders, returns, and exchanges
• Maintain accurate records of customer interactions
• Provide product information and support
• Collaborate with other departments to ensure customer satisfaction
• Uphold the company's standards for excellent customer service

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and stay organized
• Customer-focused with a positive attitude
• Detail-oriented and efficient

Benefits:

• Competitive salary
• Opportunities for career growth and development
• Health and dental benefits
• Paid time off and holiday pay
• Friendly and supportive work environment