About Us: Sociaxe is a forward-thinking, dynamic company dedicated to delivering innovative communication solutions that make an impact. We are committed to creating a collaborative work environment where every team member has the opportunity to thrive, develop their skills, and contribute to our continued success.

Job Description:

Sociaxe is a customer-centric company dedicated to providing innovative solutions and exceptional service. We are currently seeking a dedicated and enthusiastic Customer Support Assistant to join our team in San Antonio, TX. In this role, you will be responsible for assisting customers with inquiries, providing troubleshooting support, and ensuring overall customer satisfaction. You will be the front line of our customer service team and play a key role in building positive relationships with our clients.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Provide technical support and assistance to resolve customer issues
• Process orders and assist with returns or exchanges
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer issues are addressed efficiently
• Follow up with customers to ensure complete satisfaction
• Contribute to a positive and productive team environment

Skills:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Customer-oriented mindset with a passion for helping others
• Proficiency in Microsoft Office and customer service software

Benefits:

• Competitive salary with opportunities for advancement
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and growth opportunities within the company
• A supportive and inclusive work culture