About Nexmos Design
Nexmos Design is a creative and innovative company specializing in designing exceptional digital solutions for clients across various industries. Our team is committed to excellence, pushing the boundaries of creativity, and ensuring customer satisfaction with every project we deliver.

Job Description
We are looking for a motivated and dedicated Customer Support Assistant to join our team. The ideal candidate will be the first point of contact for customers, assisting with inquiries, troubleshooting, and providing solutions in a timely and efficient manner. You will play a key role in ensuring our clients have a positive experience with our services.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate product information and troubleshoot issues.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate department.
• Assist in managing customer accounts and ensuring all inquiries are addressed in a professional manner.
• Support the Customer Support team in various administrative tasks.

Skills and Qualifications

• Excellent communication skills (both verbal and written).
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Experience in customer service or support (preferred, but not required).
• Proficient in Microsoft Office Suite.

Benefits

• Competitive salary between $41,000 - $51,000 per year.
• Opportunities for growth and career advancement within the company.
• Health and wellness benefits package.
• Paid time off and holidays.
• Friendly and supportive work environment.