About Us

Story Lane Box is dedicated to delivering high-quality, personalized products to our customers. We take pride in providing exceptional service and ensuring that every customer interaction is handled with professionalism and efficiency. Our team is committed to innovation, customer satisfaction, and continuous growth.

Job Description

We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and providing outstanding service. You will collaborate with internal teams to ensure a seamless customer experience and maintain a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Assist customers with orders, returns, and general product information.
• Resolve customer issues efficiently while maintaining a positive relationship.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Identify areas for process improvement and contribute to enhancing the customer experience.
• Adhere to company policies and procedures while handling customer interactions.

Skills & Qualifications

• Previous experience in customer support, administrative assistance, or a related role.
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM systems is a plus.
• Ability to manage multiple tasks in a fast-paced environment.

Benefits

• Competitive salary
• Growth opportunities within the company
• Supportive and team-oriented work environment
• Paid time off and benefits package

If you are passionate about delivering excellent customer service and looking for an opportunity to grow within a dynamic company, we encourage you to apply.