About Us

Sharpcontra is committed to delivering exceptional customer experiences through innovative solutions and dedicated service. We prioritize efficiency, professionalism, and continuous improvement to ensure that our clients receive the highest level of support.

Job Description

We are seeking a highly motivated and detail-oriented Customer Support Assistant to join our team in Detroit, MI. In this role, you will be responsible for providing professional assistance to customers, resolving inquiries efficiently, and ensuring a seamless customer experience. The ideal candidate is a proactive problem-solver with excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information about company products and services.
• Assist in resolving customer issues by coordinating with internal departments.
• Maintain detailed records of customer interactions and resolutions.
• Identify common customer concerns and suggest process improvements.
• Support the development and implementation of customer service policies.
• Ensure compliance with company guidelines and customer service best practices.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Problem-solving mindset with attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Prior experience in customer service or administrative support is a plus.

Benefits

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Supportive work environment with ongoing training.
• Comprehensive benefits package available.

If you are looking for a challenging and rewarding opportunity to grow your career in customer support, we encourage you to apply.