About Us:

At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.

Job Description: Receptionist

Position Title: Receptionist
Location: New York, NY
Reports To: Office Manager

Job Summary

The Receptionist serves as the first point of contact for clients, visitors, and employees, ensuring a positive and professional experience. This role involves managing front-desk operations, handling communications, and providing administrative support to maintain smooth office operations.

Key Responsibilities

Front Desk Management

• Greet and welcome visitors in a friendly and professional manner.
• Manage the reception area, ensuring it is tidy and presentable at all times.
• Respond to inquiries from clients, employees, and the public, both in person and over the phone.

Communication & Scheduling

• Answer and direct incoming phone calls promptly and accurately.
• Maintain an updated visitor log and handle visitor badges.
• Schedule appointments, meetings, and conference room bookings.

Administrative Support

• Receive, sort, and distribute mail and packages.
• Assist with basic data entry and document preparation as needed.
• Maintain and order office supplies to ensure inventory is stocked.
• Coordinate with vendors and building management for office maintenance and repairs.

Customer Service

• Address customer concerns and inquiries, escalating issues to the appropriate department when necessary.
• Provide information about company services, policies, and procedures.

Compliance & Security

• Follow company protocols for visitor and data security.
• Monitor access to the office and ensure compliance with company policies.

• High school diploma or equivalent (Associate’s degree or additional certifications preferred).

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office management software.
• Ability to handle sensitive information with discretion.

Benefits

• Competitive salary of $53,000 - $60,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training and onboarding to ensure your success.
• Supportive and inclusive work environment.
• Paid time off and other standard benefits.