About Us

Sociaxe is a customer-centric company focused on providing high-quality service to our clients. Based in Akron, OH, we aim to exceed expectations by offering efficient solutions and fostering strong relationships. We believe in creating a positive work environment where innovation and teamwork thrive, and we are committed to helping our employees develop their skills and grow professionally.

Job Description

As a Customer Support Assistant, you will be the first point of contact for our customers, offering timely and professional assistance. Your role will involve resolving inquiries, processing requests, and ensuring a seamless experience for all clients.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist in processing orders, returns, and product inquiries
• Provide accurate information on products and services
• Troubleshoot and resolve customer issues with empathy and professionalism
• Maintain and update customer records in our database
• Collaborate with other departments to ensure customer satisfaction

Skills and Qualifications

• Strong communication skills, both written and verbal
• Excellent problem-solving abilities
• Detail-oriented and organized
• Ability to handle multiple tasks in a fast-paced environment
• Prior experience in customer service or support (preferred)
• Proficient in Microsoft Office Suite

Benefits

• Competitive salary based on experience
• Opportunities for professional growth and development
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Collaborative and supportive work culture